Privacy Policy

1. Information We Collect

Bolt Electric ("we," "us," or "our") collects the following personal information when you request electrical services, book an appointment, or contact us:

• Name (first and last)
• Phone number
• Email address
• Physical/service address
• Details about the electrical service you need

We may also automatically collect technical information such as your IP address, browser type, and pages visited when you use our website.

2. How We Use Your Information

We use your personal information to:

• Schedule and perform electrical services
• Send SMS text messages regarding appointment confirmations, job status updates, technician arrival notifications, estimates, and invoices
• Communicate with you about your service requests
• Send follow-up communications such as review requests
• Improve our website and services

3. SMS/Text Messaging

By providing your phone number through our website, over the phone, or on a service agreement form, you consent to receive text messages from Bolt Electric. These messages may include:

• Appointment confirmations and reminders
• Technician en-route notifications
• Job status updates
• Estimates and invoices
• Service follow-ups and review requests

Message frequency varies based on your service activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. For support, contact us at (904) 701-3312 or info@boltelectricnfl.com.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (e.g., our SMS messaging platform, payment processors)
• When required by law or to protect our legal rights
• With your explicit consent

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Our website uses cookies and similar technologies to analyze website traffic and improve your experience. We use Google Analytics and similar tools to understand how visitors interact with our site. You can control cookie settings through your browser.

7. Your Rights

You have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Opt out of SMS messages by replying STOP
• Withdraw consent for data processing

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Bolt Electric
• 1525 Romney St, Jacksonville, FL 32211
• Phone: (904) 701-3312
• Email: info@boltelectricnfl.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.